AI support that
actually knows
your store.
Hastedesk connects to your Shopify store and answers customer questions about orders, products, and inventory in real time — in any language. When it can't help, you take over.
$15/month · No credit card required
Connects to your Shopify store in minutes.
$15
per month, flat
2 min
setup time
300
conversations/month
∞
languages supported
Everything your store needs
Not a generic chatbot. A support agent that knows your Shopify store inside out.
Stock intelligence
The AI knows your real-time inventory. It never recommends out-of-stock items and always surfaces what's actually available — no stale data, no made-up answers.
Order tracking
Customers ask "where is my order?" and get the real status, fulfillment state, and tracking link from Shopify.
Smart recommendations
When a customer isn't sure what they want, the AI asks one clarifying question at a time and suggests the right product — with a clickable card showing image, price, and stock.
Smart escalation & team inbox
When the AI can't help, it hands off with an AI-written summary. Add reviewers in settings and conversations split into per-person sections — each with a one-click assign button.
Multilingual by default
Customers write in any language and the AI responds in the same language. No configuration needed.
Customer insights
AI analyses your conversations and surfaces recurring topics, complaints, and questions — so you know exactly what your customers keep asking about.
Agent availability
Toggle yourself online or offline in the dashboard. The AI tells customers if a human is available and when your team was last active.
Email tickets
If your team is offline when a customer escalates, they can choose to get an emailed response instead of waiting. Ticket lands in your inbox with the full transcript.
Order cancellations
Customers cancel unshipped orders directly in the chat. Choose full automation — AI cancels and refunds instantly — or approval mode, where you review and confirm before anything happens.
Refund approval controls
In approval mode, cancellation requests land in a dedicated tab in your admin with Approve and Deny buttons. Nothing is processed until you say so.
Teach it everything about your store
Add your store's policies, FAQs, and any other information to the knowledge base. Or paste a URL and we'll extract everything automatically.
Analyse any webpage automatically
Paste your FAQ or policies page URL — AI extracts and structures everything into knowledge entries.
Return & refund policy
"We offer 30-day returns on all unworn items with original packaging."
Shipping information
"Standard shipping takes 5–7 days. Express is 2–3 days."
Brand story & FAQs
"We've been making snowboards since 2005, based in Oslo, Norway."
Knowledge Base
Add FAQs and policies the AI will use to answer questions.
Return policy
We offer 30-day returns on all unworn items...
Shipping info
Standard shipping takes 5–7 business days...
Size guide
Our boards run true to size. Use your height...
Test it before it goes live
Chat with your AI agent directly inside the settings page — using your real knowledge base and Shopify data. No widget embed needed, and test conversations never count toward your monthly limit.
Live preview with real data
Asks about your actual products, stock levels, and policies — exactly as your customers would.
Doesn't count toward your limit
Test as many times as you like. Only real customer conversations use your monthly allowance.
"Go live" confirmation
Once you're happy with the responses, hit Go live — the widget activates on your store automatically.
Settings
AI Persona
Shopify store
yourstore.myshopify.com
Test before going live
Won't count toward limit
Overview
87%
142 resolved by AI
13%
21 escalated to human
163
41 this month
142 / 21
resolved · escalated
Conversations — last 30 days
Know exactly how your support is performing
The analytics dashboard gives you a real-time view of how well your AI is handling customer questions — and where it hands off to you.
AI resolution rate
See what percentage of conversations the AI resolves without any human involvement.
Escalation tracking
Track how often customers need to be transferred to a human agent.
30-day trend chart
Visualise conversation volume day by day to spot busy periods.
Monthly conversation count
See how many conversations you've used against your monthly plan.
Up in 3 steps
No developers needed. If you can paste a line of code, you're good.
Create your account
Sign up and enter your store name. You'll land straight in your dashboard — no credit card required to start.
Connect your Shopify store
Enter your store domain and click "Connect with Shopify". You approve in one click — the chat widget is installed on your store automatically. No theme editing, no code.
Test it, then go live
Chat with your AI agent directly in the settings page using your real store data — before a single customer sees it. When you're happy, hit "Go live" and the widget activates on your store instantly.
Simple pricing
One plan. Everything included. No surprises.
Monthly
300 conversations/month included. Pay $0.10 per extra — or set a hard cap so you never go over budget.
300 conversations/month
Optional overages with a spend cap
Full Shopify integration
Live products, orders, stock & cancellations
Smart escalation & team inbox
Assign convos to reviewers, one section per person
Refund approval controls
Auto-cancel or require your sign-off first
Analytics & customer insights
Resolution rate, trends & recurring topics
Everything else included
Multilingual, email tickets, knowledge base, test mode
Compare to Tidio at $29/mo or Gorgias at $50+/mo
Stop answering the same questions twice.
Let AI handle the repetitive stuff so you can focus on growing your store.
Start for free